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How can we help?

Frequently Asked Questions

How can I find an existing registry?

If you are giving a gift and you need to search for a family member or friend’s registry, click here.

How do I add more items to my registry?

Log in to your Twin Baby Registry account and navigate to the Dashboard. Locate the “Edit Registry” link next to the registry you wish to update. There, you will see a button to “Add more items”. Click the button to add any items you want that are not already on your list.

Watch this detailed, “How-To” Video that will walk you through the steps on how to use your Twin Baby Registry. Click here.

When will I get my order from the Twin Mom Shop?

Usually, it takes 3–7 days to fulfill an order before it is shipped out. The shipping time depends on your location, but can be estimated as follows:

● USA: 3–4 business days

● Europe: 6–8 business days

● Australia: 2–14 business days

● Japan: 4–8 business days

● International: 10–20 business days

How can I get help with my Twin Mom Shop order?

For more information about the Twin Mom Shop or an order you placed, please refer to our shipping and returns section on our Shop Policy page. If you still need assistance, please email us at [email protected].

Where can I join the Twin Baby Registry Private Community?

We would love to welcome you into our private community where we celebrate our twin mom wins, and lift each other up through our struggles. Click here to learn how to join today!

How-To Video on how to use your Twin Baby Registry

Click this link to watch a short video that walks you through updating and sharing your registry.

Still need help? Contact us.

Please fill out the form, below, and a twin mom will get in touch with you.


Please locate the chat icon in the bottom right hand corner of your screen. We are available to respond to your messages during our business hours.

Monday – Friday from 10am – 4pm CDT

If we receive your chat message during non-business hours, we will respond via email the next business day.

For partnership or media inquiries, please contact [email protected]