Shipping & Returns

Thank you for supporting the Twin Baby Registry Shop! Here are some common questions and answers about shipping and returns.

**Please note** We cannot accept returns or exchanges at this time. Each order is created individually, on-demand just for you, when you order it.

If you made a mistake when you placed your order and wish to cancel it – please contact us immediately!

We cannot guarantee that your order will be able to be canceled. At the moment, we work with a drop-shipper to help us fulfill all of our orders (we are a busy, twin family just like you!) So, that means that sometimes they are very quick to get your order into production once it is placed, so that it can ship to you as soon as possible.

Once your items begin production, they cannot be canceled. Thank you for understanding. We will update this page if any of these processes should change in the future.


When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which, it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

● USA: 3–4 business days

● Europe: 6–8 business days

● Australia: 2–14 business days

● Japan: 4–8 business days

● International: 10–20 business days

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address

● Ask your local post office if they have your package

● Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at [email protected] with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.


How are your products made?

We personally create each and every design featured in the Twin Shop. We then work with a print-on-demand drop shipper to get our products to you. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at [email protected].

I received a wrong/damaged product. What should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [email protected] within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order.

We’ll get back to you with a resolution as soon as possible!

I only received part of my order. Where is the rest of it?

If you place an order with multiple items, some of the items may ship separately. Please check your order email updates and packing slip on the partial order you received, to see if part of your order might still be on its way. If you still have concerns, please contact us at [email protected].


What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at [email protected] and we will help you.

Do you offer refunds?

Refunds are only offered to customers that received wrong items or damaged items. If any of these apply, please contact us at [email protected] within one week’s time of receiving your order with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at [email protected] within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!